‘Completely gutted’: £16,500 Glastonbury packages will not be fulfilled after firm goes bust

Glastonbury ticket holders have been left hundreds of kilos out of pocket after a luxurious glamping firm went bust.

Pageant-goers who booked their tickets and lodging with Yurtel have been instructed the corporate can now not fulfil its orders and has ceased buying and selling with speedy impact.

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Some had spent greater than £16,500 via Yurtel, with hospitality packages beginning at £10,000.

So as to add insult to damage, clients discovered that Yurtel had did not buy the tickets for the 25 -29 June pageant that they thought had been booked as a part of their packages.

In a letter to clients, Yurtel’s founder Mickey Luke stated: “I’m deeply sorry that you’ve acquired this devastating information and am writing to apologise.

“Yurtel is a hospitality enterprise who pleasure themselves on taking care of our clients, delivering a singular product and striving to create a greater shopper expertise 12 months on 12 months. On account of a end result of things over the previous years, we’ve got failed to have the ability to proceed to take action and are heartbroken.”

The Cash weblog has contacted Yurtel to see if the enterprise has something so as to add.

A number of individuals have additionally reported that they have been unable to pay by bank card on the time of reserving, with the corporate as a substitute asking for a financial institution switch.

This implies they’re unable to make use of chargeback to get a refund. You’ll be able to learn extra about that right here…

‘I really feel actually ripped off’

A type of clients was Lydia, who instructed Cash she was “completely gutted” after spending hundreds.

This 12 months’s pageant was “actually necessary” to her as she was pressured to overlook out final 12 months regardless of having tickets on account of a well being challenge that left her needing an operation.

“We tried to get Glastonbury tickets via the traditional type of route and could not get them,” the accountant stated.

She ended up reserving with Yurtel in November, sending over all of the funds a month later.

“It is tremendous costly. It was actually, actually necessary to us. Final 12 months was gutting with the surgical procedure and the entire state of affairs round that was very traumatic, so it was a really particular factor to then get the chance to go this 12 months. It is actually gutting,” she stated.

“I really feel actually ripped off and I am actually dissatisfied within the pageant, to be sincere. I believe that response is simply fairly garbage.”

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Yurtel didn’t pay for pageant tickets, Glastonbury says

Glastonbury stated Yurtel was considered one of a small variety of campsites native to the pageant website – Worthy Farm – with restricted entry to buy hospitality tickets for his or her friends in sure circumstances.

However, it had not paid for any tickets for the 2025 pageant earlier than going into liquidation, and so no tickets have been secured for its friends, it added. Yearly, Glastonbury’s web site says that ticketing agency See Tickets is the one official supply for getting tickets for the pageant.

“As such we’ve got no information of their bookings and are unable to take any accountability for the providers and the services they provide,” the pageant stated.

“Anybody who has paid Yurtel for a package deal together with Glastonbury 2025 tickets might want to pursue any potential recompense out there from them by way of the liquidation course of as outlined of their communication to you.

“We aren’t capable of incur the fee or accountability of their loss or alternative.”

As a substitute, the pageant has urged Yurtel clients to contact Yurtel@btguk.com to verify their consent for private information and particulars of their social gathering to be shared with Glastonbury.

“We’ll then be capable to present particulars of other potential sources for these clients to buy tickets and lodging for this 12 months’s pageant,” the pageant added.

‘Solely possibility’ on supply is ‘fairly weak’

Lydia stated she agreed for her particulars to be handed on to Glastonbury, and the pageant has instructed her the one possibility is to pay for the tickets once more from one other supplier.

“They don’t seem to be giving us the chance to purchase the tickets at face worth. We’d then must go once more and spend one other stupidly unreasonable sum of money to have the ability to go. It is fairly disappointing,” she added.

“It is fairly weak that the one possibility they’re giving individuals who’ve already misplaced out on enormous quantities of cash is to go and spend enormous quantities extra money.”

It is left her feeling like she will not go to the pageant this 12 months – and she or he’s not hopeful about getting her a reimbursement.

She stated: “To be sincere, I simply do not suppose I can afford it.

“It is already a lot cash wasted, and I am by no means optimistic we’ll get something again.”