MELVILLE, N.Y. – Verint Methods Inc. (NASDAQ:VRNT), a buyer expertise automation firm, noticed its shares surge 14.75% after reporting third-quarter earnings that considerably exceeded analyst expectations.
The corporate reported adjusted earnings per share of $0.54 for the third quarter, surpassing the analyst estimate of $0.43 by $0.11. Income for the quarter got here in at $224 million, beating the consensus estimate of $210.14 million. In comparison with the identical quarter final yr, income elevated by 6.6%.
Verint’s sturdy efficiency was pushed by sturdy demand for its AI-powered buyer expertise options. The corporate not too long ago launched a brand new CX/EX Scoring Bot, which offers real-time insights into buyer and worker experiences.
“These richer CX and EX insights present the correct and well timed information wanted to ship sturdy AI enterprise outcomes pushed by elevated buyer satisfaction, diminished buyer churn and elevated effectivity within the contact heart,” mentioned Josh Feast, Verint’s normal supervisor of AI-powered Actual-time Teaching.
Wanting forward, Verint offered steering for the complete fiscal yr 2024. The corporate expects adjusted earnings per share of $2.90, barely beneath the consensus estimate of $2.91. Income is projected to be $933 million, in keeping with analyst expectations.
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